690-duke-2012Hi Sam

As promised (albeit a bit delayed) a bit of positive feedback for yourself and the service as whole with regards to the bike rental over the NW 200 weekend.

Firstly Id like to say that the booking process was very simple, the website is well designed and has the relevant information all presented right where it needs to be. I only had to ask one question and it was due to the weekend I was renting the bike over (due to changed opening hours). I sent an enquiry email and got a reply (in prompt time) with all the details, all I had to do was a 5 minute call to pay a deposit.
I had some specific requests which I didn’t (forgot) to mention at the initial booking stage so another few emails sent to Sam and everything was sorted. I would say they he went above and beyond what was acceptable service and really cemented his position to me. Arrival on the day and once again (as expected from the email conversations) everything could not have been easier. arrive, pay the balance and away.

I was in and out in 15 minutes and part of that was me getting changed! Bike was brimmed with fuel so didn’t have to think about stopping for a while anyway. Got absolutely no trouble with the bike, everything was spot on. Thankfully I didn’t need to call on the recovery services in event of an accident but again all the info was there should the worst have happened. Returned the bike after a wash and refuel and just like picking it up, all over and done with in no time. Had a chance to give some feedback on the bike and that was it, keys handed back and I was away, very trusting service.

Overall I would recommend (and have done already) to anyone, I will be using the rental again!

Thanks Sam (and everyone else I spoke / dealt with).

Hire Bike – KTM 690 Duke